People still worry, “did we make the right decision?”, and ask “why did we take this risk?”. According to the HBR, 40% of purchases result in post-purchase anxiety. Not only does this make the process of purchasing a new software system highly involved and slow but it offers no guarantee of success. What actually results is an enormous list of demands, which adds complexity to the process and makes it unclear what the end objective actually is. While it seems like getting more people and views at the outset is helpful in narrowing down your software requirements and preventing future issues, each brings their own agenda and buying criteria, to the table. Research by the CEB (now part of Gartner) found that the average number of stakeholders and decision-makers involved in software purchases is 6.8 and rising. And this is as true for insurance software purchases as it is for taking a round of coffee orders, where the number of people sitting around your dinner table is growing. The more people you ask, the more variations you’ll get. Have you ever been out at dinner with a group of people and had to listen to them order coffee?
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